What is recorded at reception?
The mileage at arrival, the customer's complaint in their own words, the scheduled date of the job and the reception date. All of it goes onto the work order, which is opened from the vehicle file.
Can the customer book the car online by themselves?
No. 4mygarage does not have online bookings made by customers. The scheduled date is recorded by the workshop on the work order, after it has been agreed with the customer.
How does the mechanic see the vehicle history?
From the vehicle file, found by registration number or VIN: previous interventions, jobs and parts on the work orders, plus the mileage noted at each visit.
What data does the vehicle file keep?
Registration number, VIN, make, model, year, mileage, the owner's contact details and notes about the car. The history is filled in from the vehicle's work orders.
How do I go from reception to the work?
From the vehicle file you open the work order. The vehicle, customer and complaint data are already filled in, and the mechanic adds the operations and parts.
Can I keep the files of several cars belonging to the same customer?
Yes. Each vehicle has its own file, all linked to the same customer and their contact details. The history of each car stays separate, on its own file.