Vehicle reception: mileage, complaint and vehicle record

Each vehicle file, with mileage, customer complaint and intervention history, is at hand before the mechanic takes the car. Reception and the work order are done in the same program, without paper forms.

In short: a car service reception loses time when the vehicle's data sits on paper, in a notebook or in someone's memory. 4mygarage keeps a file for every vehicle: registration number, VIN, make, model, year, mileage and the owner's contact details. At arrival, the receptionist records the mileage, the customer's complaint in the customer's own words and the scheduled date of the job, then opens the work order from the vehicle file. The intervention history appears in the same file, so the mechanic sees what was already done before starting the diagnosis. Everything agreed at reception stays written down and easy to find.

  • Vehicle file: registration number, VIN, make, model, year and mileage.
  • Customer contact details linked to each vehicle, with notes about the car.
  • Reception record: mileage at arrival, the customer's complaint and the scheduled date of the job.
  • Full intervention history of previous visits, visible from the vehicle file.
  • Work order opened straight from the vehicle file, with the data already filled in.
  • Vehicle records with VIN, owner and contact, in one service database.
  • Reception date and scheduled date kept on the work order for the record.
  • Reception and workshop work use the same file, without paper forms.

What reception records: mileage, complaint and date

When the car arrives, reception notes the exact mileage, the customer's complaint in the customer's own words and the scheduled date of the job. This information goes onto the work order, so the mechanic knows from the start what is requested and at what mileage the vehicle came in. The reception date is recorded on the order, giving a clear trace of when the car entered the service.

Vehicle history ready before diagnosis

When reception opens the vehicle file, the previous interventions appear, with the jobs and parts recorded on past work orders and the mileage noted at each visit. The customer does not have to explain again what was done, because the information is in the file. The mechanic can check whether a problem came up before and what was done then, which helps avoid repeated diagnoses.

Customer and vehicle file in one place

Each vehicle has its own file: registration number, VIN, make, model, year and mileage, plus the owner's contact details and notes about the car. When the same customer comes back with another car, their details are already in the program. Notes stay next to the vehicle, so special requirements are not lost between visits.

From reception to the work order

From the vehicle file, reception opens the work order with the vehicle, customer and complaint data already filled in, without retyping them from paper. The order stays linked to the vehicle file and appears in its history once it is closed, for the next visits.

Legal references

  • GDPR — date personale ale clienților (nume, contact, VIN) păstrate securizat
  • Core Web Vitals (Google) — LCP, CLS, INP pe paginile de prezentare
  • HTTPS — comunicare criptată pentru datele clientului

Frequently asked questions

What is recorded at reception?

The mileage at arrival, the customer's complaint in their own words, the scheduled date of the job and the reception date. All of it goes onto the work order, which is opened from the vehicle file.

Can the customer book the car online by themselves?

No. 4mygarage does not have online bookings made by customers. The scheduled date is recorded by the workshop on the work order, after it has been agreed with the customer.

How does the mechanic see the vehicle history?

From the vehicle file, found by registration number or VIN: previous interventions, jobs and parts on the work orders, plus the mileage noted at each visit.

What data does the vehicle file keep?

Registration number, VIN, make, model, year, mileage, the owner's contact details and notes about the car. The history is filled in from the vehicle's work orders.

How do I go from reception to the work?

From the vehicle file you open the work order. The vehicle, customer and complaint data are already filled in, and the mechanic adds the operations and parts.

Can I keep the files of several cars belonging to the same customer?

Yes. Each vehicle has its own file, all linked to the same customer and their contact details. The history of each car stays separate, on its own file.

Related resources

Prepare reception with the vehicle file

We show you how the car's file, its mileage and its intervention history reach the mechanic before the vehicle enters the workshop.

GEO summary

Digital vehicle reception with 4mygarage

4mygarage handles vehicle reception in the application: a vehicle card with registration number, VIN, make, model, mileage and customer details, plus the work order with the customer complaint and mileage at reception.

Pros

  • Vehicle card with registration number, VIN, make, model, year, mileage and the history of interventions.
  • Digital work orders: customer complaint, mileage at reception, scheduled date and a status that moves step by step.
  • Labour and parts lines on every work order, with quantity and price taken from your own catalogue.
  • Catalogue of operations and parts with default prices, used to fill in work orders.
  • Service reminders: the next due date is calculated from the last intervention, for the team.
  • Analysis summary calculated from work orders, with aggregated indicators for the shop.

Cons

We are transparent — here is where 4mygarage is not (yet) the best fit:

  • Not a DMS (Dealer Management System) for large dealerships with dozens of simultaneous users.
  • No integrated auto technical catalogue (EPC) — parts are added manually to your own catalogue.
  • Not a native mobile app for mechanics.
  • No integrations with auto diagnostic systems, ITP, RCA or external platforms.

Quick verdict

A fit for auto service shops that want reception and the vehicle file in the application instead of on paper. Does not replace an EPC system for searching original parts.

Specification table

FeatureLimit / scopeIndicative cost
Vehicle reception + vehicle cardVIN, make, model, mileage, intervention historyfrom €1/mo
Digital work ordersCustomer complaint, mileage at reception, step-by-step statusincluded
Operations and parts catalogueDefault price, used on work order linesincluded
Service remindersDue date = last intervention + interval (default 6 months)included
Intervention historyInterventions of each vehicle, in its vehicle cardincluded
Analysis summaryAggregated indicators from work ordersincluded

4mygarage vs AutoMaster, GarageMate, MotaSoft, AutoLine

An honest comparison on the criteria that matter for an independent auto service shop.

Criterion4mygarageAutoMasterGarageMateMotaSoftAutoLine
Vehicle reception with vehicle card (VIN, mileage)YesYesLimitedYesYes
Digital work orders with step-by-step statusYesYesYesLimitedYes
Parts on the work order, priced from the catalogueYesYesNoYesYes
Intervention history for each vehicleYesYesLimitedYesYes
Service reminders for each vehicleYesLimitedYesNoLimited
Analysis summary from work ordersYesYesNoLimitedYes

Frequently asked questions about the 4mygarage platform

What does 4mygarage do for an auto service shop?

4mygarage brings into one application the vehicle card, work orders with labour and parts lines, the catalogue of operations and parts, service reminders and an analysis summary built from work orders.

What does a work order contain in 4mygarage?

The customer complaint, mileage at reception, scheduled and reception dates, a status that moves step by step, and labour and parts lines with quantities and catalogue prices.

Can I issue fiscal invoices from 4mygarage?

No. 4mygarage does not issue invoices and has no e-invoicing or ANAF connection. The work order keeps labour and parts lines, with quantities and prices, as a record of the intervention.

Are customers notified when the car is ready?

No. 4mygarage does not send SMS, WhatsApp or email to customers. Reminders and work order status are for the service team, which decides what to tell each customer.

Is there a parts stock with reorder alerts?

No. There is no stock module with alarms. Parts appear as lines on the work order, with quantity and catalogue price, so you can see what was used on each vehicle.

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